Fake Brains Support

Download the Support Client

Need help from our team? Choose your computer below, download the client, and your technician will guide you through the rest.

Use this on Windows desktops and laptops.

Open the file after downloading, then follow your technician’s instructions.

Mac

Use this on Mac desktops and MacBooks.

Click download, open the file, and follow your technician’s instructions.

Need help right now? Call Support Email Support

For urgent issues or live troubleshooting.

Send screenshots, error details, and context.

Mon–Fri, 8:00 AM–5:00 PM MT

For urgent issues after hours, call and leave a detailed message.

FAQ

Common questions

When should I use the Remote Support download?

Use it when a Fake Brains technician asks you to start a remote support session so we can help troubleshoot directly on your computer.

Do I need admin rights to run the support client?

In many cases it will run without a full install, but some environments or security policies may require elevated permissions.

Is the remote support session secure?

Sessions are initiated by you and should only be started while you are actively working with a Fake Brains technician.

What should I have ready before contacting support?

Please have your company name, a description of the issue, any screenshots or error messages, and the best callback number for your team.

What are your support hours?

Our standard support hours are Monday through Friday, 8:00 AM to 5:00 PM MT. For urgent issues after hours, call and leave a detailed message.

Need immediate help?

Call or email us and we’ll help get you to the right person.

Call Support Email Support